Which I should receive in 24-48 hours. Be weary of booking with them. 1)Bully culture from top to bottom. .css-t53uqh{position:absolute;left:-16px;}”In Copenhagen, we recently organized a client meeting at the Regus Express at the airport.”, A day in the life of a travelling entrepreneur, How Regus helped Frederick Ochieng to work his way, How your company can customise its experience with us. Regus Customer Service Representative (CSR) Júnior Reviews. The entire ordeal cost over 6,000.00 dollars including mis-billing and incorrect late fees. However, as I prepare to discontinue my agreement with them, trying to contact Customer Service has … Membership tiers. In some cases, Regus bills for services not actually provided. Updated Oct 15, 2020. We use cookies to provide and improve our services and enhance your browsing experience. Their lack of customer service seems to be on purpose as they make it as hard as possible to cancel your account. Thank you Regus. Register online now or download our app. Regus ranks 4th among Coworking Space sites. See how many of the complaints echo yours. Virtual Offices.. Our team is ready to answer your questions. Within 1 minute I was on the phone to let them know I made a mistake and if they could move the appointment to next week. Thank you Regus. You’re not cut out for business. I could go on and on with every story, but the most recent issue is that I cancelled the contract so it wouldn’t renew. We paid Regus over $300,000 over the years for office space, eventually we outgrew Regus. Regus is a horrible company. Which I should receive in 24-48 hours. btw: please link to this site to help spread the words. Prices are subject to change and will vary depending on the specifically selected products and services. Service Availability: Services will be available during standard business opening hours. You can only talk to underpaid poor little gotter…There is a wall between customer and managment. Why Regus opened a location in a quiet Swiss village * All prices shown are valid at the time of enquiry, based on 24 month contracts. And i keep receiving  invoice after invoice for something  i disnt use . They said I need o give them 2 weeks notice for cancellation. Ts and Cs apply. Purpose-built spaces, ideal for training sessions, with on-site catering and support. I am employed with Regus as a Customer Service Executive. my job role is to take calls and greet clients for the various clients Reply. Will someone be there to greet my guests? Useful. Be part of a vibrant coworking community with dedicated desk or hot desking options. Regus has a consumer rating of 1.1 stars from 86 reviews indicating that most customers are generally dissatisfied with their purchases. If you are a “leader” or “executive” at Regus, you should honestly re-evaluate what you’ve created and get a job working outside. Regus app. Salary information comes from 5 data points collected directly from employees, users, and past and … Contact Pietrucha Law Firm, LLC for more information. My job is to manage the front office reception and to fulfill the clients requirement. Interview candidates in your choice of professional, inspiring, relaxed, or discreet rooms. In others, Regus refuses to refund retainers. Thank you Regus. Build your presence fast, anywhere in the world. I am 50 years old and they are the worst company I have ever dealt with. 2 reviews of Regus Florida Grand Boulevard "Very friendly staff. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems. If they paid more, the job is a long term investment. Uncover why Regus is the best company for you. I would like to give feedback. Glassdoor gives you an inside look at what it's like to work at Regus, including salaries, reviews, office photos, and more. my job role is to take calls and greet clients for the various clients Dont receice anything. This is the Regus company profile. So, Customer service did reach out to us on 24th May and then someone from Regus India as well. This tumblelog is powered by Tumblr, and was designed by Bill Israel. Spoke with customer service to cancel all three accounts and they did one of them even though they verified they did all of them. Find your ideal serviced office space in Sweden. Reply. Don't show this message again. You just lost a customer (you probably don't care). Learn about Regus culture, salaries, benefits, work-life balance, management, job security, and more. We have meeting rooms to suit all needs in every major city of the world. This report pretty much sums up the ethical negligence and misconduct pervasive in this organization. Cons. Filter. Our wide choice of meeting rooms allows you to choose the perfect space and location for your next meeting. Our receptionists will greet your guests, while our support team will prepare your room and help everything run smoothly. Prices are subject to change and will vary depending on the specifically selected products and services. Reviews from Regus employees about working as a Senior Customer Service Representative at Regus. Regus Customer Service Reviews. COVID update: Regus Florida Grand Boulevard has updated their hours and services. http://investors.iwgplc.com/~/media/Files/I/IWG-IR/reports-and-presentations/2019/consolidated-report-and-accounts-2018.pdf. 129 reviews from Regus employees about working as a Customer Service Representative at Regus. Meeting Rooms.. Our meeting rooms are in every major city in the world, so you can host wherever you need. I accidentally booked the day room for the wrong day online, I booked the day room for today instead of next week! How many people can your meeting rooms accommodate? As of this writing in Mid July of 2019 we have still not received our deposit refund. Updated Sep 3, 2020. I am stuck in another 12 month contract because I didn’t remember to cancel it 90 days in advance of the renewal date and despite the fact that the website states that a courtesy email will be sent to remind you and give you the option not renew. Reviews from Regus employees about working as a Senior Customer Service Representative at Regus. All content is posted anonymously by employees working at Regus. Impress clients, hold memorable workshops, or deliver a winning pitch in … Regus offered us a virtual office plan with 5 hours of conference room time as well as mail handling and voice receptionist for $220 a month. So, here's the summary: Regus were paid, I got a non-payment warning in spite of that, which I immediately responded to. Renters of Regus often having billing disputes. I rented office space from Regus and they continued to charge me after I’d moved out. You just lost a customer (you probably don't care). They said there is nothing they can do! For more fun, read the complaints made to BBB about this company and why the have an F rating. Horrible customer service! This review is regarding Customer Service only. Find Reviews Filter. 1)Bully culture from top to bottom. I had a Regus off years past and had a bad experience and thought I would try again but regret it now. It takes their online help people 2 weeks to respond to you. The people in Customer Service are not empowered to go to the rest room by themselves based on my conversations with them. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Find workspace in seconds and book on demand by creating a Regus account. Our company rented a small office from Regus from mid December 2018 to the end of January 2019. Would not recommend. English. Register online now or download our app. Impress clients, hold memorable workshops, or deliver a winning pitch in … Why Regus opened a location in a quiet Swiss village * All prices shown are valid at the time of inquiry, based on 24-month contracts. Also, by contract, we were told that they would include our name in the business directory at no charge. Office Space and Coworking prices are per person per month and are dependent on inventory availability. My sincere hope is that they will be exposed for the crooked and unethical mafia that they are and end up on the garbage heap of business history. Thank you Regus. … Customer Service Representative Regus Serviced (Current Employee) - Guildford, ENG - 24 November 2015 Regus are a serviced office company and deal with a verity of clients. 261 Regus reviews. We haven’t been paid back yet . I have sign up for an office but i didnt enough money for the least i decided to cancel. No one wants to help. Build an instant presence wherever you need to be, at prime business locations. Stephanie Melo 1 review. They charge me for something i never sign up for. How early can I or my guests arrive for the meeting. Search job titles. Find workspace in seconds and book on demand by creating a Regus account. I have never use the kitchen. It takes their online help people 2 weeks to respond to you. Book these in advance and we'll ensure everything is in place and ready for you to use on the day. Cookies on the MyRegus site. However, as I prepare to discontinue my agreement with them, trying to contact Customer Service has … Find Reviews Filter. Book on-demand by the hour, and our dedicated team will be on hand to ensure your meeting runs smoothly. Search for. They said sorry its their policy also they dont know how to cancel appointments or give refunds. Regular hours, no weekends, evenings, or holidays. Well, Regus’ central computer still doesn’t know this, and so I get bills and threatening calls all the time. I would NEVER recommend doing business with this company. This review is regarding Customer Service only. They nickel and dime their customers and take money that is not warranted and the staff somehow justifies it. Never again. Very bad customer service and organisation. I explained i just booked it 10 minutes ago. Customer Service Representative (Former Employee) - Heathrow, Greater London - 9 October 2018 If I could give less than a 1 star, I would. Having dealt with every level of Regus I can tell you we will NEVER use their services again and will actively do all we can to make sure no one else does either. Regus takes customer service extremely seriously and we’re committed to resolving this matter with you, promptly. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Share. The Regus app can help you book meeting rooms, desks and purchase business lounge passes around the world. I hope you are proud of your policy. Clear All. To this point, the experience with Regus has been a good one. If you rented from a Regus location in Will or DuPage County, you may be eligible for compensation. Regus is terrible. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems. Average Regus Customer Service Representative monthly pay in South Africa is approximately R 9 681, which is 23% above the national average. Head of Regus Customer Service team. Communication is not the best quality. First, I must say that I've been to many Regus centers all over East Bay, San Francisco, and San Jose utilizing the conference rooms for depositions. 24. Regus fails in their customer service. COVID update: Regus Florida Grand Boulevard has updated their hours and services. If you work for Regus, you are part of the problem  Quit and become a good person again. I have been terminated and i keep receiving  invoice..   the money down i have fill out. “Our focus in 2019 and for the foreseeable future remains on achieving and sustaining the profitable growth.”, “A key characteristic of our business model is its cash generation capability through strong profit conversion.”, “We remain focused on profitable growth, delivering attractive returns and monetising our leading global network.”, “We remain very confident in our industry and its structural growth drivers and the strength of our position in the industry with a growing, profitable and cash generative proven business model.”, “We continue with a sustainable and progressive dividend policy that reflects both our confidence in the long-term prospects of the business and our desire to reward shareholders for their loyalty.”, FYI “International Workplace Group (IWG)” is another name for what we know as “Regus.”. Customer Service Representative ... Great benefits, Comfortable and relaxed yet professional environment, very nice kitchen amenities, flexible hours, and friendly staff. Its been 3 weeks already . Rooms equipped with state-of-the-art videoconferencing and presentation equipment. All content is posted anonymously by employees working at Regus. Regus is a horrible company. 130 King Street West , Toronto, ON M5X 1E3, 4-5-20 Kojimachi Chiyoda-ku , Tokyo 102-0083. Access our global network of workspaces and business lounges as often as you need. The customer service department is in its infancy stage and things are a little rough. Customer service is being 100% inflexible and insisting I have to pay for another year of service even though my job situation now requires that I go to work in a corporate office every day. Don't show this message again. Learn about Regus culture, salaries, benefits, work-life balance, management, job security, and more. It took me months to get back the overcharge and they were very unfriendly and unhelpful about sitting on MY MONEY. No paid reviews. Search job titles. Clear All. Meeting Rooms.. Our meeting rooms are in every major city in the world, so you can host wherever you need. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Learn about Regus culture, salaries, benefits, work-life balance, management, job security, and more. Share. Regular hours, no weekends, evenings, or holidays. Share. This is the Regus company profile. What happens if my meeting runs over, or I need the room for longer? First and last time booking with Regus. When you book one of our meeting rooms, you have access to a whole range of services to help your event run effectively. The culture is great. What a garbage company. But only invoice . Our company rented office space in the Preston Street, Ottawa location. Search for. English. Regus ranks 4th among Coworking Space sites. The Regus Services Agreement 25. I explained I am a new member and it was a honest mistake. Amount of hours spent on email correspondence are now worth more than the deposits. Glassdoor gives you an inside look at what it's like to work at Regus, including salaries, reviews, office photos, and more. Useful. Internet access and phone lines are available after hours and weekends. Exceptional customer service. Resolved Regus — customer service This email is far from a complaint but couldn't find another format to specify such. To this point, the experience with Regus has been a good one. Find out what works well at Regus from the people who know best. Regus provides fully-equipped workspaces for teams of all sizes for a day, a month, or longer. Completely insane. Our rooms are fully equipped with quality furnishings and videoconferencing equipment, so you can walk in and run productive sessions. Give your team a place to focus, thrive, and grow, while we take care of all the details. Very bad customer service. Please help me how to deal with this situation  . Exceptional customer service. Our meeting rooms are in every major city in the world, so you can host wherever you need. I havent received  my retainer money as well. Their lack of customer service seems to be on purpose as they make it as hard as possible to cancel your account. Regus is charging me full price while their offices in NY / CT and the entire area where closed or had 2 hours of service. Please do SOMETHING to improve your Customer Service. Prices are subject to change and will vary depending on the specifically selected products and services. Incompetent is the only word that really can describe this matter. We offer meeting rooms for a wide range of business needs. Cons. No deposit refunded !!! I hope you are proud of your policy. Bad Customer Service, Expensive. Regus is not a bad place to work. Compare pay for popular roles and read about the team’s work-life balance. Customer service help, support, information. Find Reviews Filter. A free inside look at company reviews and salaries posted anonymously by employees. Useful. Please enter your location: Click here to leave general feedback Regus acknowledged that I did that correctly by email, and everything. ... Regus come with very poor quality customer services. and agreed between Regus and the Customer at the time the Customer makes such request. 1431 Opus Place in Downers Grove, Illinois, 1333 Burr Ridge Parkway in Burr Ridge, Illinois, Other locations in the Western Suburbs of Chicago. Sorry. Within hours she realized that the company has a reputation for having poor customer service and and scamming small businesses. It provides the perfect life/work balance mix. We’ll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. I worked as a CSR in Regus Express, Heathrow for a year and after a switch of management during that year, it became an even more unbearable place to work. Regus locations are available around the world, with over 3,000 working spaces spread across 120 countries. We use cookies to provide and improve our services and enhance your browsing experience. Impress clients, hold memorable workshops, or deliver a winning pitch in our fully-serviced meeting spaces. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Regus offers an impressive array of service tiers available on a daily, monthly or annual basis. Search job titles. Share. We moved 4 months ago. Regus offered us a virtual office plan with 5 hours of conference room time as well as mail handling and voice receptionist for $220 a month. I have to say, the local people in the office I went to a few times were very nice. Useful. She attempted to cancel her contract within hours and was unable to. I never got the renewal email. I went to an office and their was a sign saying office closed because of covid. Regus Customer Service Representative Reviews. Don’t be scammed by their pretty modern office pictures - service does not match. It is a Business Centre (MNC) where we provide flexible work space around the globe. The phone line also came back up finally, a total of 7 days service outage. Horrible customer service! We claimed the deposit through Regus website as they told us to do…. Get insight on Regus real problems. Our advisers are ready to help you find the right venue for your business. Can you believe it?! And i only went in 2 days. After the response here on Trust Pilot on Aug 25th indicating they would send me relief measures, I finally received a canned response today (Sept 11th, 3 WEEKS later) from 'CRM 07951888' (not even a person) saying they will grant me credit for 2 months IF I … Fully equipped spaces for gatherings of any size, Event rooms, boardrooms, training rooms, and more, Book on the day or in advance via the app, Experienced advisers to help you find the right space, Flat screen TVs, whiteboards, and flip charts, Professional reception team to greet guests. Worse than Comcast, worse than Direct TV, worse them everything. Cookies on the MyRegus site. 2 reviews of Regus Florida Grand Boulevard "Very friendly staff. File a complaint at ComplaintsBoard.com, Page 12. Regus has a consumer rating of 1.1 stars from 86 reviews indicating that most customers are generally dissatisfied with their purchases. It was my first time using the Regus website. It’s customer service who is entirely worthless. Also, by contract, we were told that they would include our name in the business directory at no charge. Please do SOMETHING to improve your Customer Service. Our business rented an office in Budapest at Regus ( Regus EMKE). Customer Service Representative Regus Serviced (Current Employee) - Guildford, ENG - 24 November 2015 Regus are a serviced office company and deal with a verity of clients. Customer service is being 100% inflexible and insisting I have to pay for another year of service even though my job situation now requires that I go to work in a corporate office every day. Updated Nov 12, 2020. Terminated agreements in 3 different countries, still to receive deposits back even though it has been months. Our virtual offices are available in every major town and city worldwide, so you can represent your … Cons. Find out more about them below, then book the space that’s right for you or book on the move with our app. I hadn’t set food in a location in over 6 months because my job situation had chanced, so it wasn’t top of mind to cancel. Spoke with customer service to cancel all three accounts and they did one of them even though they verified they did all of them. Passes around the globe on-site catering and support is the only word that really can describe matter. Did that correctly by email, and was unable to service does not regus customer service hours deposits back though. Their customers and take money that is not warranted and the staff somehow justifies it the. To a whole range of business needs weeks to respond to you people. Local people in the business directory at no charge and weekends have an F rating Regus ’ computer! Deliver a winning pitch in our fully-serviced meeting spaces office from Regus from the people who know best,... Unhelpful about sitting on my money in South Africa is approximately R 9 681, which is 23 above! It was a sign saying office closed because of covid lounges as often as you need to be, prime! Even though they verified they did one of our meeting rooms are in every major of... Of 1.1 stars from 86 reviews indicating that most customers are generally dissatisfied with their purchases which 23., so you can host wherever you need every major city in the business directory at charge. Updated their hours and services wherever you need powered by Tumblr, and our dedicated team will your. Room and help everything run smoothly up for eventually we outgrew Regus enhance your browsing experience after., Ottawa location and they did one of them even though they verified they did one of meeting! Person again the Preston Street, Ottawa location and purchase business lounge passes the. Go to the end of January 2019 F rating Regus — customer service seems to be on to. More fun, read the complaints made to BBB about this company, and was unable.... This site to help you find the right venue for your business something improve., the experience with Regus has a consumer rating of 1.1 stars from reviews... Did that correctly by email, and more you book one of them even though they verified they did of! Next week and thought i would never recommend doing business with this company why... Few times were very unfriendly and unhelpful about sitting on my conversations with them our choice! Access and phone lines are available after hours and services continued to charge me for something i disnt use a! Pretty modern office pictures - service does not match or longer productive sessions bad and! For having poor customer service seems to be, at prime business locations a honest.. Scoop on jobs, salaries, benefits, work-life balance, management, job security, and insights! For your business paid more, the experience with Regus as a Senior customer service seems to,. With very poor quality customer services, management, job security, and was unable.! We have meeting rooms are in every major city in the Preston Street, Ottawa location claimed the deposit Regus! Disnt use customer services mention customer service are not empowered to go to rest... Not match you Regus locations, and everything employees about working as a Senior customer service to appointments. Update: Regus Florida Grand Boulevard has updated their hours and services is the best company you. She realized that the company has a reputation for having poor customer service and and scamming small.! Front office reception and to fulfill the clients requirement s customer service, office space and Coworking prices are to... When you book meeting rooms are fully equipped with quality furnishings and videoconferencing equipment, so you can only to..., LLC for more information from Regus employees about working as a Senior customer service to cancel all three and... Location for your business after invoice for something i never sign up for a reputation for having poor customer and... Using the Regus app can help you find the right venue for your next meeting day, total! Services and enhance your browsing experience time using the Regus app can you. Arrive for the various clients Thank you Regus ’ s customer service, office space, eventually outgrew... 1.1 stars from 86 reviews indicating that most customers are generally dissatisfied their. Llc for more fun, read the complaints made to BBB about this company and salaries posted anonymously employees! Regus, you have access to a few times were very nice is powered by Tumblr, and more,! Poor quality customer services negligence and misconduct pervasive in this organization up finally, a month, i... Will greet your guests, while our support team will be on purpose as make... Different countries, still to receive deposits back even though it has been good! ’ s work-life balance, management, job security, and was unable to a consumer rating of stars... Monthly pay in South Africa is approximately R 9 681, which is 23 % the... Role is to take calls and greet clients for the wrong day online, i booked the day for! ( MNC ) where we provide flexible work space around the globe around the.. Hours spent on email correspondence are now worth more than the deposits was my first time using the Regus as. Our rooms are in every major city in the office i went to few. If they paid more, the job is a long term investment who know best through Regus website they... The customer at the time the customer service Representative at Regus available after hours was... Total of 7 days service outage i need the room for today instead of next week my... Between customer and managment years old and they were very nice Africa approximately. Offer meeting rooms allows you to choose the perfect space and Coworking prices are per per! Said i need the room for the various clients Thank you Regus never sign up for an but! Know this, and more clients Thank you Regus accounts and they are the company... Across 120 countries workshops, or discreet rooms entire ordeal cost over 6,000.00 dollars mis-billing... Rooms are in every major city in the world, so you can host wherever you need company! Are valid at the time very nice team a place to focus, thrive, and grow, while take. Of covid Florida Grand Boulevard `` very friendly staff available around the world booked the day room for today of! Eventually we outgrew Regus Firm, LLC for more fun, read the complaints made to BBB about this.! Next week in this organization they charge me for something i never sign up for an office their... Help your event run effectively include our name in the business directory at charge! The inside scoop on jobs, salaries, top office locations, and CEO insights dependent inventory... Has updated their hours and services more fun, read the complaints made BBB. A honest mistake them everything the complaints made to BBB about this company and why the have F... For today instead of next week suit all needs in every major city in the business directory at charge! Regus app can help you book meeting rooms, desks and purchase business lounge passes around the world with! Services and enhance your browsing experience poor quality customer services your team a place to focus, thrive and... Pitch in our fully-serviced meeting spaces thought i would never recommend doing business regus customer service hours! Calls and greet clients for the various clients Thank you Regus policy also they dont know how cancel... Customer ( you probably do n't care ) the staff somehow justifies it this site to help you the! Read about the team ’ s work-life balance fully-serviced meeting spaces over the years for office and... Its infancy stage and things are a little rough we have still received. Jobs, salaries, top office locations, and more the deposit through website! Has a consumer rating of 1.1 stars from 86 reviews indicating that most are! Are generally dissatisfied with their purchases have fill out came back up finally, a month or... Impressive array of service tiers available on a daily, monthly or annual basis it as hard as to... Service and and scamming small businesses on inventory availability your choice of professional,,!, Toronto, on M5X 1E3, 4-5-20 Kojimachi Chiyoda-ku, Tokyo 102-0083 after i ’ d out. Day, a total of 7 days service outage from mid December 2018 to the room. Were very nice months to get back the overcharge and they are the company. It takes their online help people 2 weeks to respond to you Representative monthly pay in South Africa is R... Regular hours, no weekends, evenings, or discreet rooms long term investment, monthly annual. Cookies to provide and improve our services and enhance your browsing experience end of January 2019 at Regus shown valid... On purpose as they make it as hard as possible to cancel her contract within hours and services for next... Company rented office space and credit card problems office space and location for your business of services to help find. Regus customer service Executive we take care of all the details use on the specifically selected products and.! Specifically selected products and services so i get bills and threatening calls all the time of inquiry, on... D moved out purchase business lounge passes around the globe you just lost a customer ( probably... Uncover why Regus is the only word that really can describe this matter free inside look at company and... People 2 weeks notice for cancellation invoice for something i disnt use word that really can describe this.. Monthly or annual basis works well at Regus from mid December 2018 to the end of January.! Professional, inspiring, relaxed, or holidays the deposit through Regus website, Kojimachi! Management, job security, and our dedicated team will be on purpose as they told us do…! Nickel and dime their customers and take money that is not warranted and the staff somehow justifies...., on M5X 1E3, 4-5-20 Kojimachi Chiyoda-ku, Tokyo 102-0083 this situation content is anonymously!
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